My LIC

I am not sure whether this is an issue with your app or my account. My account is almost four years old, and I have an active Adhar Stambh Plan policy. I have also taken a loan against this policy in the past and successfully repaid it in full. However, when I try to apply for a loan through the My LIC and Digital LIC apps, the system shows that I am not eligible. The confusing part is that LIC's WhatsApp service and online customer care have both confirmed that I am eligible for a loan.

Very poor app experience. Every page takes far too long to load. It displays long technical/variable names instead of proper display names. I couldn’t add a spouse policy because the app verifies the Aadhaar name against the policy name. This is a common issue across India, and such a strict check isn’t necessary just to view, manage, or maintain a policy. The old app didn’t have this restriction.

⭐ Very Disappointing Experience with the New LIC App I really don't understand why LIC keeps changing its app when the old version was working perfectly fine and was much more user-friendly. The new app is extremely disappointing and not user-friendly at all. After switching to the new version, I found that all my family members' policy details were missing, and I now have to add all the policies again from scratch. This is very inconvenient and frustrating for existing customers.