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Very unnecessary OTP timer, I've managed to receive the email and type it only after 5th attempt. This isn't a banking app, 30 seconds is too short considering how emails are routed across the world. Visa companion is a much nicer app which allows adding and removing cards without extra hassle with account creation. And why would account registration display unknown error without guiding which field needs correction?

Roman Alejandro 28
Terrible app and extremely poor customer support. It is almost impossible to contact LoungeKey because they only provide a telephone number, which is ridiculous when you are traveling or overseas. Adding a new card should be simple, but it has been literally impossible. A travel service should make things easier for customers, not more frustrating. Very disappointing experience.

Beverley van der Merwe
I am unable to login and even after requesting my login details, updating the app and literally dozens of messages informing me that my login details have been sent by e-mail, no such e-mail arrived. I wish I could properly use and review the app to give it a good rating, but as I cannot even login, that's a moot point.