
Ian
crapy app for a crapy airline. truly reflects how this organization operates. app is unresponsive just like thier customer service. lack of information. flight cancelation and updates don't show up till hours later. just to check in or see my boarding pass i have to keep entering my booking reference number. how embarassing to even have this app. compared to the other airline apps out there, this is a joke.
Philippine Airlines, Inc.
October 26, 2026
Hi, Ian. Thank you for sharing your feedback. We appreciate you taking the time to share these observations.
Your comments regarding app performance have been noted and shared with the concerned team for review. We appreciate you taking the time to share your experience, as feedback like yours helps us identify areas for improvement. Thank you.

Tim Kilmer
Buggy and cant fix the contact info, this app shows me on 3 flights, paid for 2, the app I used to book now shows me on two flights, is this why we pay extra for PAL flights ? Or should I from now on use cathay or korean or japan instead ? That and buying early means they change your flights a dozen times, I find severely irritating, and judging by the 2.1 score, so does everyone else. Get with the program PAL, or continue to lose business. Your choice. Crashes a lot also, lost connection loop.
1 person found this review helpful
Philippine Airlines, Inc.
October 30, 2026
Hi, Tim. Thank you for sharing your feedback with us. Your input is valuable as we continuously work to enhance our services and improve the app experience. For further assistance, please submit a request at https://flypal.com/request. Our team will be happy to assist you.

Myra Karl Elise Arevalo
Worst app and worst customer service! I went to pay for my ticket, but when I returned to the app, it had refreshed, so I couldn’t even check whether my booking went through. Now I have to contact customer service, which makes you wait, bombards you with ads, and drops the call after 15 minutes. Then you have to call again and repeat the whole process. “Wait for a few minutes”? You mean a few hours! I called SIX times and waited a total of TWO HOURS, all for nothing. Absolutely ridiculous!
2 people found this review helpful
Philippine Airlines, Inc.
October 10, 2026
Hi, Myra. Thank you for bringing this to our attention. We understand how frustrating it can be to encounter issues while trying to complete a booking. If you still require assistance, please feel free to reach out through any of our customer support channels listed at flypal.com/contactus. Our team will be happy to assist you further. Thank you.