
Ms. W
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I've used this app for years & instead of improving, it keeps adding unfair charges. Passengers end up paying for waiting time, traffic, longer routes, & even delays caused by drivers refueling or changing tires. Customer support is practically nonexistent. Reaching someone is frustrating & the in-app support never responds. What's even more surprising is the number of 5-star reviews when complaints about this app are everywhere. Sadly, it feels like they're more focused on just making money.
223 people found this review helpful
Pathao Ltd
November 21, 2021
Hello Maliha,
We are sorry that we didn't meet your expectations. We want to take a closer look at your issue. Drop us an email at
[email protected] and we will definitely try to resolve the issue.
-Samiun

Sabira Shaown
Absolute Scam of an App - Terrible Service! Pathao is a total scam with awful service. When booking a ride, it shows one fare, but the final bill ends up nearly 100 Taka extra, even with minimal traffic. This has happened repeatedly. I’ve uninstalled and reinstalled this app multiple times due to this exact issue. I’m uninstalling it again for good, will never use it again, and will advise everyone I know to uninstall it too.

Shafin Ahmed
Whenever I order a ride, the ride keeps bouncing and even after 30 minutes no one receives my request. Also, whenever someone accepts my request, most of the time they don't receive phone calls, neither calls back. Sone riders are expert navigators but some riders are really poor at it yet wont communicate properly and hung up the call. Over time i have canceled multiple riders due to miss communication with the rider, either they don't receive calls or will just hug up. very poor service.
1 person found this review helpful