
V.I.K. A.
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Horrible app and shady company. The app keeps loading endlessly, and you're lucky if you get to see anything other than an error message. I wanted to add an extra bag, and the app said prices started at €90. However, when I tried to add the bag to my cart, suddenly the lowest price was €105, with no option to use Avios. I'm disgusted by this experience and will never fly with Finnair again.

Rytchnikov Mitchcok
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Literally doesn't work at all, neither does their webpage. It doesn't let me register to Finnair plus to use my Revolut flight points, what a scam. The chatbot is completely useless and it's honestly pretty telling that a flight company can't afford a human customer service. I would be afraid to fly on their planes if the service is this bad that I can't even create an account without calling the expensive hotline. Edit: I was able to register, not using my legal name because it has "-" in it.
5 people found this review helpful

Adrian -
1. Passport scanning doesn't work in the app, the UI flow is completely broken. E.g. after uploading the passport image, it just goes back to the initial screen. website works 2. the flight overview is a mess, clicking around and not finding anything, it's not logical and chaotic, especially with layovers 3. the app can't display the assigned seat of partner airlines after check-in, the pdf in the mail and website show it correctly.
15 people found this review helpful
Finnair Plc
September 5, 2018
Hello! We just released version 1.2.7 of the app which fixes cases where the boarding pass was missing or data got corrupted (so that reinstall was required). If not please report back to dev team
[email protected].