
Briony Reid
great app user friendly for those of us who are not Korean. super easy to change flights, was shocked I would get a partial refund too assumed would just need to buy a brand new flight! only suggestion, special assistance across the world is included for neurodiverse people, however this was not an option to add on at all through Korea Air which did make the travel more stressful than needed.
KOREAN AIR LINES.CO., LTD.
October 20, 2026
Thank you for the great review! We're thrilled you found the app user-friendly and flight changes easy. We truly appreciate your suggestion regarding special assistance for neurodiverse passengers. We've forwarded this to the relevant department to help improve our services. We look forward to your continued love and support!

Sally M McEachen
Previous app was much better. I was trying to log a recent partner flight which was not showing in my mileage. Looked in My Trips (would only allow logging of 'upcoming' trips, although it had a 'past' tab but this was empty). To get to Mileage you have to click on the box with membership details, and you can search past trips there but you can't add trips. That's on an 'up arrow' tab at the bottom, but you can't tell. I went in, you still have to log each leg of a trip separately. Disappointing
89 people found this review helpful

Enkh Sukhbaatar
- Flag inappropriate
- Show review history
Looks nice but not functional yet. Old app forced me to instal a new one and i did. Logged in, no problem. My family members are removed. When i tried to add, it keeps refreshing the page which forces me to type again. I also cannot add/select document to upload. So it seems like not ready to use Update on 9 Feb: it is much better now after new update.
26 people found this review helpful
KOREAN AIR LINES.CO., LTD.
February 8, 2021
Thank you for your feedback. You can check your family member's mileage in My account>Family>My Family Plan. If you still experience the same issue, it would be appreciated if you could mail us your ID to
[email protected]. We would like the opportunity to investigate your feedback further.