
A Google user
I have used it several times during my visits in London in LHR airport, the 5% discount can be used for real. However, the problem is the points haven't raised up at all since (as they said) 7 days after purchasing date or months later whatsoever. I tried many times to contact Dufry team by email, I haven't heard of them at all! so basically no chance to upgrade the tiers.
23 people found this review helpful

A Google user
- Flag inappropriate
- Show review history
The app works fine, and it is good to have discount at checkout at certain airports. However, the points based on purchase are not reflected even a month after the purchase - which means there is no way to progress on the tiers, and get higher discounts. This needs to be properly supported. Update : Received a response from Dufry, mentioning you can claim missing points online. However, this does not work as I can get up to the submission form, but the submission page is passive.
52 people found this review helpful
Dufry International AG
March 18, 2019
Hi Rohit, we're glad you liked our app, but we're sorry to hear that your experience wasn't what you hoped for. We are of course working hard to optimize this process. If your points are not credited past 7 days, please note that you can request them directly from your app when you go in your profile / My points and purchase history. The Dufry Team

Monster Bob
Bad app that I would highly recommend that no one uses. yes you can pre-order and pay through the app. But and a BIG BUT, when you collect your prepaid order you have to pay again. This is because no-one working at the airport knows how it works. I had to pay again, and it took 2 months to get the money back.
13 people found this review helpful