
Stephen Graf
A similar experience to other complains. Never had a problem with my phone for years. All of sudden disaster strikes which GOOGLE said they detected. Upon offering a free examination I was instantly directed to TotalAV who offered a bargin basement deal to clean up my phone, the only device I have connected to the Web. Straight after signing up, I was inundated with offers from their competitors, offering similar deals. My question is. Who hacking them to get my details so as to approach me.
1 person found this review helpful
Total Security Limited
November 10, 2026
Hi Stephen,
Thank you for taking the time to share your review with us. We’re sorry to hear about any issues you’ve experienced with TotalVPN. To ensure we can assist you further, please contact us using the following link: https://help.totalvpn.com/en/google so we can address your concerns directly.
Kind regards,
TotalVPN Customer Experience Team

Darren Mullen
Terrible Experience,said it was easy and quick to use,I found that to be not the case,Thought I would try it for a month for the £1.99 offer, not long after they are trying to take another £39 from my bank. Thankfully my bank spotted this and stopped the payment. I have contacted support to try and sort this out,but have had no response. Will never use this company again.
34 people found this review helpful
Total Security Limited
August 20, 2026
Hi,
Thank you for your feedback. We're sorry your experience did not meet expectations. We'd like the opportunity to help, please contact us via: https://help.totalvpn.com/en/google and a member of our team will be happy to assist.
Warm regards,
TotalVPN Customer Experience Team

Madelyn Thompson
I have already purchased your product, I have had three different fees deducted from my account, and I'm certainly not paying anymore, so if that's what you had in mind , you can cancel my account, people like me are living on a fixed income. so you can straighten up your books or refund my money that you have already collected. I am not supposed to owe anything else until next year. I am waiting for your answer. and Everytime I try to download it pops up another fee.
5 people found this review helpful
Total Security Limited
October 9, 2026
Hi,
Thank you for taking the time to share your review with us. We apologise for any billing issues you have experienced.
To ensure we can assist you further, we kindly request that you contact us by using the following link:https://help.totalvpn.com/en/google so we can reach out to you directly.
Kind regards,
TotalVPN Customer Experience Team