
A Google user
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Used to work perfect, till about September, since then it's just useless, can't load all the coaches, if I eventually manage to find a ticket and try to purchase, it ask me to add all of my personal and bank details, every time, and quite often their server run out of time as the app connection 8s so slow, so i have to reinsert my details few times, that takes me half an hour or even more, unacceptable. I'm uninstalling it.
54 people found this review helpful

A Google user
Not great and judging by the empty responses, they don't much care what customers think. Why is the app called "coach". I searched for national express when I installed it, just plain daft. After my flight was cancelled, I had to amend my booking from abroad. All I got was the circle of death, couldn't find my booking to make the changes. When it finally let me in, it was too late to do anything. Get a decent technical team.
68 people found this review helpful

Martin Edwards
Total joke. Tried to book at ticket from the airport on the app. Was informed that this incurred a £1 booking fee. I then continued through the purchasing process only to be met with a notice that read "We are sorry we are currently experiencing technical issues.... ". So I went to the ticket office and bought a ticket from a human being where I wasn't charged the £1 booking fee! What is the point of this app??
49 people found this review helpful