
Marc Williams
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After downloading the latest version 2.124.0. The app fails to start properly. It starts with IT IS TIME TO ADD YOUR CHARGER ? After following the instructions it then says THE CHARGER YOU ARE TRYING TO ADD is already added to a account. ? After re starting both the charger and my phone the above issue was repeated. The wallbox help system does not seem to want to respond to my help request. I CAN'T CHARGER MY CAR ANYMORE.........WHAT CAN YOU DO ?
Hello Marc, we're very sorry for this experience. We have seen your case and our team will contact you shortly to help you link your charger and get you charging again. Thank you for your patience.

David Phipps
Every update is a gamble, some improve the system some don't. It keeps losing the set schedule so the car won't be charged in the morning. Connections are weak, you basically have to stand on top of the unit to connect to it. Do not recommend this product
Thank you for your feedback, and we're sorry about the lost schedules and weak connection. We recommend contacting your original installer, and you can also open a case with our virtual assistant for extended troubleshooting steps. Quick guide: https://support.wallbox.com/en/knowledge-base/troubleshooting-for-all-wallbox-chargers/

galen Parent
bought2. We have had electricians dealing with it since we bought it. says its locked, reconnect, reset, goes red. Just the absolute worst customer service, still haven't gotten through to anyone in over 3 months.....save your money, find another option.
1 person found this review helpful
Hi, 3 months waiting with 2 chargers locked in red is unacceptable, and we want to make this right. Let us step in: please reach out via our support portal with your chargers' SNs so our senior team can prioritize your case immediately: https://support.wallbox.com/en/knowledge-base/troubleshooting-for-all-wallbox-chargers/ We're on it!