
Carly Byrd
Just started not connecting the last month or so. I have two of these and they've been awesome for a couple years! Recently my one bulb quit connecting to the app, after disconnecting and reconnecting it multiple times, I gave up and replaced it with another one I had. That one does the same thing. I'm not sure if there was some recent update to the app but the only way I can control them is if I manually turn the lamp on first (like switch it to "off" and then back "on").
45 people found this review helpful
Signify Netherlands B.V.
February 13, 2026
Hi!
Thanks for reaching out! We’re sorry to hear about the recent connection issues with your bulbs.
We would love to assist you on this and to do so, kindly reach out to us by going to (Discover> Help Center > Live Chat).

Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
101 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Michael Thornton
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Funny. App and web designers are so clueless at times. This app is made for those with great vision since it uses tiny, white, thin, fonts on pastel backgrounds. It is made without thinking of anyone who might need to zoom to make images or text larger. Very inconsiderate design. Untrained in any aspect of W#G protocols. It looks 'preet' but it is not user friendly whatsoever. The peole that designed this should be embarrassed by the lack of visual options and support. It's simple stuff.
13 people found this review helpful
Signify Netherlands B.V.
June 30, 2025
Hi.
Thank you for your feedback. We sincerely appreciate your insights regarding accessibility and design. Creating an inclusive and user-friendly experience is a important for us, and your comments will help inform future improvements.
Should you require any assistance, please contact our support team via Discover > Help Center > Live Chat.