
Taylan Torin
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Many basic features, which were default at Microsoft Outlook ages ago, are not available at Zoho Mail, even when you use Zoho Mail premium. Examples: - Can't delete unnecessary attachments to gain space while still keeping the mail - Can't make an easy sorting based on senders/receivers names - Can't quickly access to your own reply to a particular mail that you stored under a folder (at Outlook for instance, it appears a clickable line stating that you replied to that mail) - Can't 'paste' files within the text (i.e. the attachment goes automatically somewhere at the bottom, and it is quite common to lose it from sight and search endlessly up and down to come across with the the attachment). - Can't rearrange the attachments once they are attached (i.e. you have to keep the order of attachment or delete all and reattach) etc.. Also, the desktop app doesn't instantly update itself so you feel under constant obligation of often rebooting it. Moreover, the desktop app is quite slow, and doesn't sometimes register instructions like moving mails across files. When you update to premium at Zoho Mail, you weirdly lose the other accounts previously built free of charge for colleagues. In other words, Zoho Mail allows you to build free accounts for your colleagues when you use it for free; but when you actually want to pay them, either you lose these other accounts or you have update them too (which definitely is an unnecessary cost). All and all, Zoho Mail works well at the very basics, i.e. when you want to send and receive mails and attachments just as even the old Hotmail has been doing for ages; but beyond that you should not expect much.
9 people found this review helpful
Zoho Corporation
December 1, 2020
@Taylan, thank you for taking the time to write to us and for sharing your feedback. We would like to discuss on this further and get your insights on what could make your experience with the app better. Please do send over your contact info to
[email protected] and we will get back to you. We look forward to hearing from you.

Jozefien
Emails arrive quickly, and I haven't found any major issues. However, if you turn on 'Enable Encryption' under Privacy & Security and then try to turn it off, it hangs on an infinite loading screen. The only fix is to uninstall and reinstall the app. The UI is a bit plain, but I hope they make it look more modern in the future. Overall, the mail app is alright.
30 people found this review helpful
Zoho Corporation
August 27, 2026
@Juliette, thank you for taking the time and sharing your feedback with the Zoho Mail app. Please share your suggestions to
[email protected] and we'll get right back to you.

Mark Smith
Your App appeared to be working fine until the recent updates. Currently, I can no longer write a new email from the App and I can only read them. Each time I click to create new mail I get an option to Wait or Close the App, or it closes automatically.
3 people found this review helpful
Zoho Corporation
August 24, 2026
@Mark, thank you for bringing this to our attention.To help us investigate the reported issues, please submit feedback directly from the app: Open the Zoho Mail app > Setting > Help & feedback > Send Feedback > Enter the issue description > Ensure Include system logs and Include diagnostic information are enabled > Tap Send.