
Ignas Kaz
Absolutely worst and most frustrating experience ever. There is a rogue courier in our area that once a month scans a random inconvenient package as "wrong address", and from that point on there is absolutely no way to reach any human being on PostNord. The stupid chat bot function is useless, and crashes more often than works. I noticed that it almost always is guaranteed to crash and throw "something went wrong" error, or endless spinning wheel, when the package gets scanned as "wrong address"
36 people found this review helpful

Aleksei
Just awful user experience. 1. PostNord sends an SMS inviting to collect a parcel, mentioning only tracking number. Only near the parcel locker one can find out that it's impossible to get anything without installing PostNord app and creating an account 2. You can't just take an app and a parcel number and get your parcel, you have to create an account with your email 3. Creating an account doesn't work, confirmation code simply doesn't arrive 4. Support chat works only in app
1 person found this review helpful

Gold Käfer
trying to send a tracked letter from denmark to sweden. the app and website indicate this is possible but on the app i just get an error message and on the website it doesnt accept a danish postcode. why oh why did you get rid of the physical post. i'm soo sad about that!