
A Google user
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After updating to android 10, the app took a long time to authenticate authorisation, after giving a good 10 mins, the app just froze. Subsequently, when I login to my desktop, it still goes back to the app to confirm authorisation. After clicking confirm, it just froze, again . This is very frustrating and inconvenient as I got to run errands , ie paying bills, check acc balance and so on. Please do something about it quick. Also it'll be nice to have updates regarding this issue.
22 people found this review helpful

A Google user
Please fix for Android 10. Unable to log in, unable to authenticate. Bills need to be paid bro. And I don't get why you would make users go through the mobile app just to get authentication while logging in on desktop. If your app doesn't work (which is what's happening now), your users are completely locked out of online banking. At the very least, give us the option to get an OTP via SMS? Seriously..
41 people found this review helpful

A Google user
Since the app was updated, I had been unable to access my account. The digital authentication doesn't work properly. To add insult to injury, the only other means was to generate OneToken through the app, which wasn't working properly. The shortfalls of the app also affected routine iBanking access on the internet, as it requires minimally OneToken from the app. Overall, a very frustrating experience.
62 people found this review helpful