OCBC Malaysia Business Mobile

Have been using for two years, suddenly cannot activate onetoken. So I have to reactivate it. First the ssm came, it was OK. Then I needed to use the code that appears in the app to open a PDF file on email. The code has the letter L in low caps. But as we all know L can be letter 'i', "L" or '1'. Can you guysplease not use these letters??? And after I key that in, after four attempts, I still cannot key in the 6 digit pin to set it. Next button is still grey..

You should fix your backend issues immediately instead of treating us like guinea pigs. Since Oct 23, I’ve called multiple times and was repeatedly told it was resolved, but the problem persists. On Oct 26 morning, a representative wasted 30 minutes of my time repeating the same question and refused to transfer my call until I warned her for the 9th time. Please train your support team better; this is unacceptable and a complete waste of time.

Terrible, OneToken not showing, browser loads incredibly slow, so much unnecessary hassle just to log in. I wouldn't even recommend OCBC as a bank to use. Business wise, you need to log in through velocity on browser, which prompts you to have OneToken or OTP on your device to login for security purposes. But, their browser loads so slow, their app doesn't really work, so you're spending half an hour TRYING to log in. It's the only reason why I have time to rate this disappointing app and bank.