
Kevin William
Quite a poorly designed app, even simple thing as forgot password doesn't work at all, you will not receive the temporary ID and password and you must call the customer service just to get it. Since 2024 it's been like that and I'm using the latest android version so it's impossible that it's my phone that's the issue, it's your application itself. Appreciate if the team could expedite the fix, quite a nuisance for customers.
48 people found this review helpful
Standard Chartered Bank PLC
August 19, 2025
Hi Kevin William, thank you for your feedback. Please be advised for Online Banking and SC Mobile Key related, 2-factor authentication is required. Kindly reach out to our Client Care Centre at 1300 888 888 (or +603-7711 8888 if you are calling from overseas) for assistance related to Online Banking and SC Mobile Key. Thank you.

Ad Killa
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Your app prevents the use of any other keyboard, that is not from Google. As a result, I can't use any keyboard that has required accessibility features for my vision impairment. I can understand the security concern from keyboards that are not from the Play Store, but blocking ALL keyboards except Google's, is not just SILLY, it is INSANE. Your bank needs to fire whoever is making these anti-user decisions.
5 people found this review helpful
Standard Chartered Bank PLC
April 1, 2024
Hi Ad Killa, thank you for contacting us. This is not the experience that we aim for you. We would like to help, please PM to our Facebook page at Standard Chartered Malaysia for further assistance. Thank you!

Choong Keat Ng
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Unable to open the app since last update. It's giving a #1006 error. I need developer mode for my own reasons. Other banking apps would let you acknowledge and accept the risk if the user insists to keep developer mode on. Not being able to access the app with developer mode is unacceptable. It has been working all these time why now add in this check?
4 people found this review helpful